Terms of service.

Last updated: October 2025

Welcome to Storylines Creative Co. By using our website or engaging our services, you agree to these Terms of Service. Please read them carefully before proceeding.

1. About us

Storylines Creative Co is an Australian-registered business (ABN 12 345 678 910) providing marketing, strategy, and content development services.

2. Using this website

This website and its content are provided for general information and inspiration. You must not copy, reproduce, distribute, or modify any material without prior written consent.

3. Quotes and pricing

All service quotes are valid for 14 days unless otherwise stated. Prices are listed in Australian dollars (AUD) and may be subject to GST. Fixed-price quotes include the deliverables outlined in your proposal. Any additional work outside that scope will be billed at the agreed hourly rate.

4. Payment terms

Unless otherwise agreed in writing:

  • A 50% deposit is required to commence a project.

  • The remaining balance is due upon completion or delivery of final work product.

  • Late payments may incur a 5% monthly fee.

  • Work may pause if invoices remain unpaid beyond agreed terms.

5. Intellectual property

All original content, strategies, and materials created for you become your property once full payment is received.
Storylines Creative Co retains the right to display non-confidential work examples in a portfolio or case study, unless otherwise agreed.

6. Client responsibilities

You agree to:

  • Provide timely feedback, information, and approvals.

  • Ensure all materials you supply (e.g., images, text, logos) are owned by you or appropriately licensed.

  • Understand that timelines may shift if requested materials are delayed.

7. Limitation of liability

We take great care with our work, but Storylines Creative Co is not responsible for indirect losses, loss of income, or outcomes beyond our control. We do not guarantee specific business results from marketing activities.

8. Cancellations and refunds

Deposits are non-refundable once work has commenced. If you cancel a project after the discovery or early planning stage, you’ll be invoiced for work completed up to that point.

9. External links and tools

Our website may include links to other sites. We’re not responsible for their content or privacy practices.

10. Governing law

These terms are governed by the laws of Western Australia.

If a dispute arises, both parties agree to first attempt to resolve it informally through discussion and mediation. If mediation does not resolve the issue, the matter may then be referred to binding arbitration in Western Australia, conducted in accordance with the rules of the Resolution Institute or another mutually agreed body.

Only if mediation or arbitration cannot reach a resolution may either party pursue the matter through the courts of Western Australia.

11. Contact

Questions about these terms can be sent to us here.